Privacy Policy

Effective Date: 2025-11-30

MPJ Plumbing Group Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our website visitors, contacts, clients (residential or commercial), and partners. This policy explains how we collect, store, use, and protect your personal information, in compliance with the Privacy Act 1988 and Australian Privacy Principles (APPs).

1. What We Collect
We may collect the following personal information, depending on your interaction with us:
• Your name, mailing or street address, phone number, email address
• Company or business name (for commercial clients), ABN/ACN (where applicable)
• Job or service address (for on-site work)
• Payment details (only when necessary for invoicing/billing) — e.g. bank account or card details, but only with your consent
• Details of communications with us: emails, phone recordings (if applicable), messages
• Service history records: dates of work, type of work, materials used, guarantees/warranties, job notes

We collect personal information when you:
• Fill out a contact, booking or quote request form on our website;
• Communicate via email, phone, SMS, or other messages;
• Request or receive plumbing services;
• Submit reviews, feedback, or warranty claims;
• Otherwise interact with us (online or offline).

We may also collect non-identifiable technical information when you visit our website (IP address, browser info, device type), via cookies or analytics tools — but this does not personally identify you.

2. Why We Collect It / How We Use It
We use your personal information for the following purposes:
• To provide plumbing, maintenance, installation and related services you request.
• To prepare quotes, invoices and service documentation.
• To schedule and coordinate service appointments (residential or commercial).
• To follow up on warranty, maintenance, or ongoing service needs.
• To respond to enquiries, requests, feedback or complaints.
• To send important service-related communications (e.g. job confirmations, reminders, invoices).
• If you consent: for marketing communications (special offers, newsletters, promotions). You can opt out at any time.
• For internal record-keeping, compliance, insurance, and legal obligations.
• To improve our website and customer service (analytics, performance, security).

3. Disclosure / Sharing of Information
We do not sell or rent your personal information. We may share your information only when necessary and for limited purposes, such as:
• With contractors/technicians or staff working on your job (for scheduling or service delivery)
• With payment processors or accounting providers (for invoicing/payment) — only with your consent or as required for services
• With insurers, regulators or government bodies when required by law (e.g. compliance, warranty, statutory obligations)
• With third-party service providers who help us operate our website (hosting, email, analytics), under strict confidentiality and security measures
• With others only with your explicit consent

We will not transfer your personal information overseas unless you are informed and you consent. We commit to handling data in compliance with Australian laws and standards.

4. Security & Data Protection
We take reasonable and appropriate steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
• Secure storage (digital and/or physical, where applicable)
• Limited access — only staff or contractors who need access to perform their duties
• Use of secure networks and data-protection measures (encryption, password-protected systems)
• Ensuring third-party service providers follow strict privacy and data protection protocols

If information is no longer needed, or upon request for deletion (where permitted by law), we will take reasonable steps to securely destroy or de-identify it.

5. Your Rights — Access, Correction & Complaints
You may request access to the personal information we hold about you, ask for corrections if the information is inaccurate, or request deletion (where allowed).
If you believe your privacy has been compromised or wish to make a complaint, please contact us — we will investigate and respond as soon as possible.
If you remain unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

6. Cookies & Website Tracking — Optional
Our website may use cookies or analytics tools to gather non-personal data (e.g. visits, pages viewed, browser type) to improve site performance and user experience.
You may disable cookies in your browser settings — though some parts of the site may not function optimally.

7. Changes to This Policy
We may update this Privacy Policy from time to time (for legal compliance, business changes, or website updates).
The current version will always be posted on our website with the effective date.

8. Contact Us
If you have questions about this Privacy Policy, or wish to access/correct/delete your information, please contact:

MPJ Plumbing Group Pty Ltd